Refund policy
We want you to love your Warmith. If it isn't right for you, you have 30 days from delivery to request a return. Here's how it works.
- 30-day returnsFrom the day your order is delivered
- No restocking feesYou get back what you paid for the item
- Defects coveredFree replacement or full refund
Return eligibility
To be eligible for a return:
- You request the return within 30 days of delivery.
- The wrap is unused or like new, clean, and in its original packaging.
- All parts are included, including the controller and power lead.
- You have your order number or another proof of purchase.
Gift cards can't be returned. Items sent back without first requesting a return won't be accepted.
How to start a return
- Email us at info@warmith.com with your full name, order number and the email used for the order.
- Tell us why. If the item is defective or damaged, please include a photo or short video so we can sort it out quickly.
- Get your instructions. Once your return is approved, we'll email you the return address and next steps.
- Ship it back in its original packaging. We recommend a tracked shipping service.
Return shipping
If you're returning an item because you changed your mind, return shipping costs are your responsibility and aren't refunded. If your item arrived defective, damaged or incorrect, we cover the return shipping.
Special circumstances
| Situation | Our response |
|---|---|
| Defective item (within 30 days of delivery) | Free replacement or full refund |
| Damaged in transit or wrong item received | Free replacement or full refund, return shipping covered |
| Lost in transit (not delivered within 30 days of shipping) | We reship your order or give you a full refund |
| Refused delivery or unpaid import duties | Refunded once the package is returned to us, minus any return or duty charges we're billed |
Exchanges
The fastest way to get a different bundle is to return the item you have and, once the return is approved, place a new order.
Refunds
We'll email you once we've received and inspected your return, and let you know whether the refund is approved. Approved refunds go back to your original payment method within 5-7 business days. Your bank or card provider may take a few extra days to post it.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us.
European Union: 14-day right of withdrawal
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it. To use this right, send us a clear statement by email or use our withdrawal request page.
Need help with a return?
Our team is here to make it easy.